Tenant Services
Our Tenants
Eagles are known for their remarkable strength and resilience. They thrive in diverse environments, much like our customers who come from various backgrounds and face unique challenges. We are dedicated to lifting communities and individuals up, enabling them to overcome obstacles and achieve their aspirations.
Report a repair or maintenance request
If you have an emergency, please call 01923 987 333 to speak to one of the team available 24/7
All other repairs and maintenance works are dealt with on a priority basis, and can be reported via your Housing Officer, or by emailing us on the link below.
For your reference, are expected reposes times are as follows:
Emergency: within 24 hours
Urgent: within 5 days
General: within 28 days
For more information on our repairs and maintenance services, download our policy on the policy page linked below.
need further support?
Drug & Alcohol Support
Drug & Alcohol Support
Drug & Alcohol Support
You can always speak to your Housing Officers or support workers if you feel you are struggling with the use of drugs or alcohol, however for further support you can find local service with FRANK.
Mental Health Support
Drug & Alcohol Support
Drug & Alcohol Support
If you feel like you need additional support for your mental health, it is a good idea to reach out to your support team, however if you feel you would prefer to speak to someone else, mind have some great support resources.
Homelessness
Drug & Alcohol Support
Domestic Abuse
If you are struggling with facing or experiencing homelessness, please get in touch. You can also find additional support with homelessness here.
Domestic Abuse
Learning Disability Support
Domestic Abuse
Domestic abuse can come in many different forms. The Citizens Advice has a list of organisations that offer additional support depending on your circumstances.
Learning Disability Support
Learning Disability Support
Learning Disability Support
Whether you are a parent, carer or live with learning disabilities yourself, Mencap offer some great help and advice.
Financial Troubles
Learning Disability Support
Learning Disability Support
Money worries can keep you up all night, and if not dealt with, can easily escalate to further worries or troubles. Talking Money offers free Advice on debt & benefits.